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FREE SHIPPING ON MOST ORDERS ABOVE $500 APPLIED AUTOMATICALLY

Frequently Asked Questions

Ordering and Shipping Information

Can I place an order over the phone?

For security purposes, we are unable to accept orders over the phone. However, you can conveniently place your order directly through our website. Our online ordering system is secure and easy to use, ensuring that your personal and payment information is protected. If you need any assistance while placing your order, our customer support team is here to help. Please feel free to reach out to us via email or through our website's contact form.

What payment methods does Caviar Malosol accept?

Caviar Malosol accepts a variety of payment methods to ensure a smooth and convenient checkout process. We gladly accept major credit cards and PayPal. Rest assured that our payment system is secure, allowing you to shop with confidence.

Which countries do you ship to?

We ship anywhere within the Continental US, as well as to Alaska, Hawaii, and Puerto Rico for an additional fee.

How much does shipping cost?

The shipping fee is calculated at checkout and is based on the package weight and the destination address. Orders of $500 and up qualify for free expedited shipping. For orders under $500, the shipping cost will be displayed at checkout.

When can I expect to receive my order?

For guaranteed freshness, we ship perishable items via Express (Next Day Air and 2nd Day Air), while non-perishable items are sent by regular ground (3-5 business days).

Every caviar order is meticulously packed and shipped in an insulated foam shipping box with ice gel packs. Our packaging is designed to keep the caviar fresh for several days.

To ensure proper handling of fresh and frozen perishable products, please ensure someone is present on the day of delivery.

How do I track my order?

Once your order has been shipped, we'll promptly send you a confirmation email containing the tracking number. This allows you to easily track the status and location of your shipment. If you have any further questions or need assistance with your order, please feel free to reach out to us via email or through our website's contact form.

Is a signature required to receive an order?

Orders valued at $500 or more will require a signature upon delivery to ensure the package is received safely. For orders below $500, a signature is not required by default, but you can request a signature requirement during checkout for an additional fee if you prefer. This ensures that your caviar is delivered securely and to the right person. If you have specific delivery preferences or concerns, please let us know during the checkout process.

Returns and Cancellations

What is your cancellation policy?

Orders which have not yet been processed by our warehouse may be cancelled. We will try to stop processing if requested but there is no guarantee. Please note that we are unable to cancel orders that are already been shipped or in transit. If you need any assistance with cancelling your order, please feel free to reach out to us via email or through our website's contact form.

What is your return policy?

All of our products are guaranteed to be fresh on delivery and should be inspected by the customer immediately upon arrival. If you need to return or exchange merchandise, please feel free to reach out to us via email or through our website's contact form.

IMPORTANT

  • Claims: Due to the perishable nature of our products, all claims must be made within 24 hours of receipt to qualify for a return merchandise authorization. No returns will be accepted after 24 hours upon order receipt.
  • Condition: Products must be returned in the same condition as originally shipped and will be thoroughly inspected prior to issuing a refund. No credit will be issued for partially consumed or discarded products.
  • Restocking Fee: All returns and exchanges are subject to a 15% restocking fee.

For more details, visit our complete return policy here.

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